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Conversational AI

Customer Support Automation services.

AI that triages, tags, drafts and resolves support tickets across email, chat and helpdesk tools, so your team only handles the conversations that need a person.

5–9 daysTypical timeline
48 hrsTo first staging build
100%You own the system
What you get

What the customer support automation build includes.

AI that talks to your customers on chat, voice and messaging, around the clock.

✦

Auto-classification and priority routing

✦

AI-drafted replies your agents approve in one click

✦

Automatic resolution of repetitive tickets

✦

Integrations with Zendesk, Freshdesk, Intercom and Gorgias

✦Typical result: ~70% of routine conversations resolved with no human
Who it is for

Built for teams like yours.

  • E-commerce brands handling "where is my order?" at scale
  • SaaS teams cutting first-response time
  • Service firms covering weekends without extra staff
Plugs into

Your stack, not ours.

OpenAIAnthropic ClaudeTwilioPineconeSlackWhatsApp Business APIand any tool with an API
How it works

From first call to live system in days.

01

Free Loom teardown

Describe the workflow and your tools. You get a 15-minute Loom with the plan, or a 30-minute call if you prefer.

02

Fixed-price plan

A written scope, timeline and fixed price, with no retainers and no surprises.

03

Staging build

We build on your real stack in a staging environment, usually within 48 hours.

04

Launch & handover

Go-live, documentation and a support window. You own every account and line of code.

FAQ

Customer Support Automation questions.

Will customers know they are talking to AI?

That is your call. Most clients disclose it; customers care about speed and accuracy, and both go up.

What does a customer support automation project cost?

Every customer support automation project is fixed-price and scoped on a free strategy call. Most conversational AI builds fit our Ignite or Scale packages; see the pricing page for current ranges.

How long does a customer support automation project take?

Typical conversational AI projects go live in 5–9 days. You see a working staging build within the first 48 hours.

Do you offer customer support automation outside the US?

Yes. We are a remote-first studio working with clients across the US, Canada, the UK, Europe, Australia, the Middle East and Asia, with calls in your time zone.

Where we work

Customer Support Automation for businesses worldwide.

We build customer support automation for clients in these cities and many more, remotely and in your time zone.

Show me the workflow you hate.

Send one workflow and get a free 15-minute Loom teardown, or book a call if you’d rather talk it through.