AI that classifies, prioritises and routes every incoming ticket, whether support, IT or internal requests, to the right team with the right context.
The glue between your tools: workflows, integrations, reports and internal AI.
AI classification by intent, urgency and product
Skills-based routing
SLA monitoring and escalation
Zendesk, Freshdesk, Jira and ServiceNow
Describe the workflow and your tools. You get a 15-minute Loom with the plan, or a 30-minute call if you prefer.
A written scope, timeline and fixed price, with no retainers and no surprises.
We build on your real stack in a staging environment, usually within 48 hours.
Go-live, documentation and a support window. You own every account and line of code.
Usually over 90% after tuning on your historical tickets, and it keeps improving with feedback.
Every ticket routing automation project is fixed-price and scoped on a free strategy call. Most ops & workflow builds fit our Ignite or Scale packages; see the pricing page for current ranges.
Typical ops & workflow projects go live in 3–6 days. You see a working staging build within the first 48 hours.
Yes. We are a remote-first studio working with clients across the US, Canada, the UK, Europe, Australia, the Middle East and Asia, with calls in your time zone.
We build ticket routing automation for clients in these cities and many more, remotely and in your time zone.
Send one workflow and get a free 15-minute Loom teardown, or book a call if you’d rather talk it through.